DMASA
Complaints Management
Report unwanted marketing calls, Do Not Contact violations, or POPIA breaches. Every complaint is logged, tracked, and followed up by the DMASA team — with a tracking number that stays with it end to end.
How your complaint is handled
A transparent process from the moment you lodge a complaint to the moment it's resolved.
POPIA Compliant
Your personal information is processed under POPIA and the Information Regulator's requirements, and is never shared without consent.
Complete Audit Trail
Every call, email, note and escalation is logged against your ticket, timestamped and attributed, from lodging to close-out.
Multi-Channel Intake
Log a complaint online, or call us and we'll get it recorded for you. Every case gets a unique tracking number immediately.
DNC Awareness
Tell us if you're registered on the Do Not Contact list, and we'll factor it into how your complaint is investigated.
Escalation & Oversight
Complaints outside our jurisdiction are referred on to the NCC, the Information Regulator, or the right body for you.
Real-Time Reporting
DMASA staff track case status, response time and trends as they happen, so nothing sits unanswered.
Every complaint gets a tracking number — and a response.
DMASA aims to acknowledge every complaint within 24–48 hours.